Privacy Policy

Who we are

Dolphin Family Tours LLC recognizes the importance of privacy. We want you to feel safe and confident while using our services. This privacy policy notice includes a description of how we collect, use, and disclose your information. Our website address is: https://dolphinfamilytours.com

Information We Collect

We collect information about you directly from you and automatically through your use of our website. We may combine information automatically collected with other information that we have collected about you including from publicly available sources.

Dolphin Family Tours LLC is not directed to children under thirteen (13) years of age and we do not knowingly collect Personal Information from children under 13. If we discover that a child under 16 has provided us with Personal Information, we will promptly delete such Personal Information from our systems.

Your Billing Information is stored securely in the third-party payment processing system, which collects and stores your billing address and credit card information. We store the last four digits of your credit card number, card type, and the expiration date.

Information Collected Automatically

Like many websites, we and our Service Providers use Cookies, web beacons, and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device subject to your opt-out preferences (see Your Rights and Choices section below). Using these technologies helps us customize your experience with our website, improve your experience, and tailor marketing messages. Here are some of the types of information we collect:

Cookie data

Depending on how you’re accessing our Website and subject to your opt-out preferences, we may use “Cookies” or similar technologies to record log data. When we use Cookies, we may use ‘session’ Cookies (that last until you close your browser) or ‘persistent’ Cookies (that last until you or your browser deletes them).  

Log & Device data

When you visit our website, our servers automatically record information (“log data”), including information that your browser sends whenever you visit our Website. This log data may include the web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location.

Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.

Other Web Site Analytics Services

Subject to your opt-out preferences (see ‘Your Rights and Choices’ below), we use third-party Service Providers such as Google Analytics to provide certain analytics for collecting and tracking of certain data and information regarding the characteristics and activities of visitors to Dolphin Family Tours website. You may opt out of relevant cookies using opt-out features on their respective websites.

How We Use Your Information

We may use information that we collect about you, including personal data, to:

  • We will use your information to provide our website to you, respond to your inquiries, for customer service and support purposes, to perform internal financial processes, such as looking at the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge.
  • We will perform research and analysis of your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
  • We may send you booking and administrative emails to ensure your booking process works well. We also email you with the important information about the tour that is a part of the booking process.
  • Subject to your opt-out preference, we may send you Promotional emails about Seasonal specials, new product features or other news about Calendly or on topics we think would be relevant to you. You may opt out of receiving these communications at any time by clicking the Unsubscribe link in your email. We assure you that the email you provide us will never be used to send any type of direct marketing.
  • We will also use your information to respond to your questions or comments.
  • We may contact you to inform you about changes in your services, our service offering and other important service-related notices, such as changes to the Notice or about security or fraud notices.
  • We will use your information to protect our rights and interests as well as the rights and interests of our users and any other person, as well as to enforce this Notice or our Terms of Use.
  • We may use your information to comply with applicable legal or regulatory obligations, including complying with requests from law enforcement or other governmental authorities, or in legal proceedings involving Dolphin Family Tours LLC.
  • We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection, subject to your consent.

With Whom We May Share Your Information

  • We do not sell your information to any third parties or disclose it in exchange for money or other valuable consideration. We do not share your personal data with others except as indicated within this Notice, or when we inform you and give you an opportunity to opt-out of having your personal data shared.
  • We may share information we collect about you, including personal data, in the following ways: 
  • We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with providing services to you.
  • We may engage Service Providers to process credit card transactions or other payment methods. We may also engage Service Providers to provide services such as monitoring and developing our online service tools, infrastructure, and IT services; customer service; analyzing and enhancing data. These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some above-listed types of information that we request may be collected by third-party Service Providers on our behalf.
  • We may share information with Service Providers and government entities for legal, security, and safety purposes. This includes sharing information in order to enforce policies or contracts, address security breaches, and assist in the investigation of fraud, security issues, or other concerns.
  • We require Service Providers to agree to take reasonable steps to keep the personal data that we provide to them secure. We do not authorize them to use or disclose your personal data except in connection with providing their services.
  • We may disclose information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Notice.
  • We may share your data if we believe that disclosure is reasonably necessary to comply with a law, regulation, legal, or governmental request; to respond to a subpoena, court order, warrant, or other legal process; to enforce applicable Terms of Use or this Notice, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person to detect, prevent, or otherwise address, security or technical issues, illegal, or suspected illegal activities (including fraud); or as evidence in litigation in which we are involved, as part of a judicial or regulatory proceeding.

Your Rights and Choices

E-mail

As described above, if you do not wish to receive promotional emails from us, you may opt out at any time by following the opt-out link contained in the email itself. Please note that it may take up to ten (10) days to process your request. 

Cookies

You may also refrain from providing or may withdraw your consent for Cookies via your browser settings. Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. You may also manage the use of targeting, performance, and functional cookies on this website by clicking the Cookie Settings link located on the footer of this page.

Third-party analytics services.

Some of the services used provide the ability to opt-out.

Additional Rights

Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.

Security and Storage of Information

We have taken reasonable steps to help protect the personal information we collect. 

Our team works hard to protect the personal data that you provide from loss, misuse, and unauthorized access, or disclosure. Given the nature of communications and information processing technology, there is no guarantee that personal data will be absolutely safe from access, alteration, or destruction by a breach of any of our physical, technical, and managerial safeguards. 

You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a unique and complex password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

We retain the personal data we collect for so long as is reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations, and for any applicable statute of limitations periods for the purposes of bringing and defending claims.

Third-Party Links

Our Website may contain links to third-party websites and applications. Subject to your opt-out preferences (see Your Rights and Choices), we may also use third-party advertisers, ad networks, and other advertising, marketing, and promotional companies, to serve advertisements on our Website. Any access to and use of such linked websites and applications is not governed by this Notice but instead is governed by the privacy policies of those third parties. We do not endorse these parties, their content, or any products and services they offer, and we do not endorse these parties, their content, or any products and services they offer, and we are not responsible for the information practices of such third-party websites or applications.

Users Outside the USA

Our application and database servers are located here in the United States.

If you are an individual located in the European Economic Area, the United Kingdom, Canada or another jurisdiction outside of the United States with laws and regulations governing personal data collection, use, and disclosure that differ from United States laws, please be aware that information we collect (including through the use of methods such as Cookies and other web technologies) will be processed and stored in the United States or in other countries where we or our third-party Service Providers have operations. By submitting your personal data to Dolphin Family Tours, you expressly consent to have your personal data transferred to, processed, and stored in the United States or another jurisdiction which may not offer the same level of privacy protection as those in the country where you reside or are a citizen.

In connection with the operation of its Website, Dolphin Family Tours may transfer your personal data to various locations, which may include locations both inside and outside of the European Economic Area. We process personal data submitted relating to individuals in Europe via the Standard Contractual Clauses. 

Do Not Track

We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

Dispute Resolution

Details regarding Calendly’s dispute resolution process are available in the Terms And Conditions.

Changes to this Notice

This Notice is current as of the Effective Date set forth above. This Notice may change if there is a material change to the way information is handled at Dolphin Family Tours, or to clarify our Notice or adjust clerical errors. If any changes are made, we’ll post them on this page, so please be sure to check back periodically.

Contacting Us

If you have any questions or comments about this Notice, please contact us at teamdolphin321@gmail.com.  For questions or comments outside of the Privacy Policy Notice, please contact us at teamdolphin321@gmail.com

Sharing Personal Information.

We may disclose your Personal Information to a third-party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing your contract.

We disclose your Personal Information for a business purpose to the following categories of third parties:

  • Service Providers.
  • Third parties to whom you or your agents authorize us to disclose your Personal Information in connection with the services we provide to you.
  • Government representatives as required by law.

In the preceding twelve (12) months, we have not sold any Personal Information.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of Personal Information we collected about you.
  • The categories of sources for the Personal Information we collected about you.
  • Our business or commercial purpose for collecting or selling that Personal Information.
  • The categories of third parties with whom we share that Personal Information.
  • The specific pieces of Personal Information that we have collected about you.

Deletion Request Rights

You have the right to request that we delete any of your Personal Information that we have collected from you and retained, subject to certain exceptions. Deletion requests should be sent to teamdolphin321@gmail.com. Once we receive and confirm your verifiable request, we will delete (and direct our Service Providers to delete) your Personal Information from our records, unless an exception applies.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by reaching out to teamdolphin321@gmail.com

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